Shipping policy
Last Updated: July 28, 2026
Company: Quantum OBD2 Limited
Website: www.quantumobd2.com
Thank you for shopping with Quantum OBD UK. We are committed to delivering your automotive diagnostic tools, software, and accessories safely and efficiently to customers worldwide.
This Shipping Policy explains how we process, dispatch, track, and deliver your orders.
1. Free Worldwide Shipping
We offer Free Worldwide Shipping on eligible orders.
Orders are shipped using trusted international courier services such as DHL Express and other reputable tracked carriers, depending on your destination and product availability.
2. Order Processing
| Processing Time | 1–2 Business Days |
|---|---|
| Dispatch | After payment confirmation |
| Busy Periods | Processing may take longer during holidays or periods of high demand. |
If there is an unexpected delay with your order, we will notify you as soon as possible.
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 1–3 Business Days |
| Europe | 3–5 Business Days |
| North America | 3–5 Business Days |
| Asia & Australia | 4–6 Business Days |
| South America & Africa | 5–7 Business Days |
Delivery estimates are provided as a guide only and may vary due to customs clearance, local courier operations, weather conditions, or public holidays.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can monitor your shipment using the courier's online tracking system. If you do not receive tracking information after dispatch, please contact our support team.
5. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, VAT, taxes, clearance charges, or other local fees imposed by your country.
| Import Duties & Taxes | Customer Responsibility |
|---|---|
| Customs Delays | Outside our control |
| Recommendation | Please check your country's import regulations before ordering. |
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address before placing an order.
Your shipping information should include:
- Full Name
- Street Address
- City
- Postal / ZIP Code
- Country
- Phone Number
- Apartment, Unit, or Business Name (if applicable)
Quantum OBD UK is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
7. Damaged or Lost Shipments
Every order is securely packaged before dispatch. If your shipment arrives damaged, please contact us as soon as possible with:
- Your order number
- Photos of the shipping box
- Photos of the damaged product
- Courier delivery documentation (if available)
If a shipment is lost during transit, we will work with the courier to investigate and assist in resolving the issue.
8. Delivery Delays
Occasionally deliveries may be delayed due to:
| Customs inspections |
| Courier network delays |
| Public holidays |
| Severe weather conditions |
| Incorrect delivery information |
| High seasonal shipping volumes |
| Local delivery disruptions |
While these delays are outside our control, our team will assist you in tracking your shipment and working with the courier whenever possible.
9. Contact Information
| Company | Quantum OBD2 Limited |
|---|---|
| info@quantumobd2.com | |
| Phone / WhatsApp | +44 7888 177704 |
| Address | Niddry Lodge, 51 Holland St, London W8 7JB, United Kingdom |
| Website | www.quantumobd2.com |
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control. This Shipping Policy should be read together with our Returns, Refunds & Warranty Policy and Terms of Service.