Refund policy

📜 Quantum Obd – Returns, Refunds & Warranty Policy

🗓 Effective Date: 01.01.2024
🏢 Company: Quantum Obd Limited

At Quantum Obd, we are committed to providing high-quality automotive diagnostic hardware and software worldwide. The following policy outlines our warranty, return, and refund terms to ensure clarity and fairness for our customers.

🔧 1) Warranty Policy

✅ Coverage: All hardware products sold by Quantum Obd include a 2-year warranty.
🔄 Scope: If a manufacturing defect is found during the warranty period, we will replace the hardware with a new unit free of charge. (Terms and conditions apply)
🚫 Exclusions: This warranty does not cover accidental damage, misuse, software configuration errors, third-party alterations, or normal wear and tear.
📩 Process:
1️⃣ Provide proof of purchase (receipt or order confirmation).
2️⃣ Contact us at obdquantum@proton.me with a clear description and photos/videos of the defect.
3️⃣ We may request the defective item to be returned before sending a replacement.

💰 2) Returns & Refunds

📅 2.1 General Policy

🗓 Cooling-Off Period: You have 14 calendar days from the date of delivery to request a return.
⛔ If more than 14 days have passed since your purchase, we cannot offer a refund or exchange if you simply changed your mind.
🧾 A receipt or proof of purchase is required to complete a return.
ℹ️ This policy does not affect your rights regarding defective products covered under our warranty.

💻 2.2 Digital Products & Software

🚫 No returns or refunds are available for:

  • 🖥 Software licenses

  • 🔗 Download links

  • 🛠 Remote software installation services

  • 📥 Any other downloadable or digital items

Once delivered or activated, these products are considered final sale.

💳 2.3 Refund Processing

✔️ If your return is approved, we will process your refund, and a credit will automatically be applied to your original payment method.
⏳ Processing times vary depending on your bank or card issuer.

🕒 2.4 Late or Missing Refunds

If you haven’t received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company (it may take a few business days to post).
3️⃣ Contact your bank (there is often some processing time before a refund is visible).
📩 If you still have not received your refund, contact us at obdquantum@proton.me.

🏷 2.5 Sale Items

  • ✅ Only regular-priced items may be refunded.

  • 🚫 Sale or discounted items are non-refundable.

🎁 2.6 Gifts

🎀 If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return.
📬 Once the returned item is received, a gift certificate will be issued and sent to you.

🚚 3) Shipping Policy

🌍 We offer free worldwide shipping with tracking.
⏱ Estimated delivery time: 5–7 business days.
📦 Customers are responsible for return shipping costs unless the return is due to a warranty claim or our error.

📞 4) Contact Information

For warranty claims, returns, or refund inquiries, please contact us:
📧 Email: obdquantum@proton.me
🌐 Phone: +447888177704