Privacy policy
Last Updated: July 28, 2026
Company: Quantum OBD2 Limited
Website: www.quantumobd2.com
This Privacy Policy explains how Quantum OBD UK collects, uses, stores, and protects your personal information when you visit our website, purchase products, request services, or contact our team.
By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information.
| Category | Examples |
|---|---|
| Personal Information | Name, email address, phone number, billing address, shipping address |
| Order Information | Products purchased, order history, payment confirmation, delivery information |
| Account Information | Account details and login information |
| Support Information | Emails, WhatsApp conversations, contact form submissions, technical support requests |
| Website Usage | IP address, browser type, operating system, pages visited, shopping cart activity, cookies |
2. Information You Provide
You may provide personal information when you:
- Place an order
- Create an account
- Contact customer support
- Complete a contact form
- Request a quotation
- Subscribe to marketing updates
- Communicate with us by email, phone, or WhatsApp
We use this information to process orders, provide technical support, respond to enquiries, and deliver requested services.
3. Cookies & Analytics
We use cookies and similar technologies to improve website functionality and enhance your browsing experience.
| Cookies Help Us |
|---|
| Remember your preferences |
| Maintain shopping cart sessions |
| Improve website performance |
| Measure website traffic and analytics |
| Improve products and customer experience |
| Support marketing and advertising activities |
You may disable cookies through your browser settings; however, some website functionality may be affected.
4. Information from Third Parties
We may receive information from trusted service providers including:
- Shopify
- Payment processors
- Shipping and fulfilment providers
- Analytics providers
- Marketing partners
- Customer support platforms
- Website hosting and IT providers
5. How We Use Your Information
| Purpose | Description |
|---|---|
| Order Processing | Process payments, fulfil orders, and arrange delivery. |
| Customer Support | Respond to enquiries and provide technical assistance. |
| Compatibility Assistance | Recommend suitable diagnostic tools and software. |
| Returns & Warranty | Manage returns, warranty claims, and refunds. |
| Website Improvements | Analyse website usage and improve customer experience. |
| Fraud Prevention | Protect customers and prevent fraudulent activity. |
| Legal Compliance | Meet legal and regulatory obligations. |
| Marketing | Send promotional communications where legally permitted. |
6. Marketing Communications
We may send promotional emails, product updates, and special offers where permitted by law. You may unsubscribe at any time using the unsubscribe link included in our emails.
Service-related communications, including order updates, warranty information, and technical support, may still be sent where necessary.
7. Security & Fraud Prevention
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Customers are responsible for maintaining the confidentiality of their account credentials.
8. Sharing Your Information
Your information may be shared with trusted service providers where necessary to operate our business.
- Payment processors
- Shipping providers
- Shopify platform services
- Website hosting providers
- IT service providers
- Marketing and analytics providers
- Legal or regulatory authorities where required by law
We do not sell your personal information to third parties.
9. International Data Transfers
If you access our website outside the United Kingdom, your information may be processed in countries where our service providers operate. Appropriate safeguards are used where required by applicable law.
10. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children.
11. User Generated Content
Reviews, comments, and other public content submitted to our website may be visible to other visitors. Please avoid publishing sensitive personal information.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
13. Data Retention
We retain personal information only for as long as necessary to:
- Process orders
- Provide customer support
- Maintain customer accounts
- Comply with legal obligations
- Prevent fraud
- Resolve disputes
- Enforce our agreements
14. Your Privacy Rights
Depending on your location, you may have rights including:
| Access your personal information |
| Correct inaccurate information |
| Request deletion of personal data |
| Receive a copy of your information |
| Object to certain processing activities |
| Withdraw consent where applicable |
| Lodge a complaint with a data protection authority |
To exercise any of these rights, please contact us using the details below.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations, or operational practices. The latest version will always be published on this page.
16. Contact Information
| Company | Quantum OBD2 Limited |
|---|---|
| info@quantumobd2.com | |
| Phone / WhatsApp | +44 7888 177704 |
| Address | Niddry Lodge, 51 Holland St, London W8 7JB, United Kingdom |
| Website | www.quantumobd2.com |
Nothing in this Privacy Policy limits your rights under applicable data protection laws, including the UK GDPR and the Data Protection Act 2018 where applicable.