Política de reembolso
📜 Quantum OBD UK – Returns, Refunds & Warranty Policy
🗓 Effective Date: 01.01.2024
🏢 Company: Quantum OBD2 Limited
At Quantum OBD UK, we are committed to providing high-quality automotive diagnostic hardware and software worldwide. This policy explains our warranty, returns, and refund terms clearly, so customers know what to expect before and after purchase.
🔧 1) Warranty Policy
✅ Coverage:
All hardware products sold by Quantum OBD UK include a 2-year warranty.
🔄 Warranty Scope:
If a manufacturing defect is confirmed during the warranty period, we will replace the hardware with a new unit free of charge.
⚠️ Terms and conditions apply.
🚫 Warranty Exclusions:
The warranty does not cover:
• Accidental damage
• Misuse or incorrect handling
• Software configuration errors
• Third-party modifications or alterations
• Damage caused by improper installation
• Normal wear and tear
📩 Warranty Claim Process:
1️⃣ Provide proof of purchase, such as a receipt or order confirmation.
2️⃣ Contact us at:
📧 info@quantumobd2.com
3️⃣ Include a clear description of the issue, together with photos or videos showing the defect.
4️⃣ In some cases, we may request the defective item to be returned before sending a replacement.
💰 2) Returns & Refunds
📅 2.1 General Return Policy
🗓 Cooling-Off Period:
You have 14 calendar days from the date of delivery to request a return.
⛔ If more than 14 days have passed since delivery, we cannot offer a refund or exchange if you simply changed your mind.
🧾 A receipt or proof of purchase is required to complete any return.
ℹ️ This policy does not affect your rights regarding defective products covered under our warranty.
💻 2.2 Digital Products & Software
🚫 No returns or refunds are available for digital products, including:
🖥 Software licenses
🔗 Download links
🛠 Remote software installation services
📥 Any downloadable or digital items
Once delivered, activated, installed, or accessed, these products are considered final sale.
💳 2.3 Refund Processing
✔️ If your return is approved, we will process your refund to the original payment method.
⏳ Refund processing times may vary depending on your bank, card provider, or payment processor.
🕒 2.4 Late or Missing Refunds
If you have not received your refund yet:
1️⃣ Check your bank account again.
2️⃣ Contact your card provider or payment provider, as refunds may take a few business days to appear.
3️⃣ Contact your bank, as there may be additional processing time before the refund becomes visible.
📩 If you have completed these steps and still have not received your refund, contact us at:
📧 info@quantumobd2.com
🏷 2.5 Sale Items
✅ Only regular-priced items may be eligible for a refund.
🚫 Sale, discounted, promotional, or clearance items are non-refundable unless defective.
🎁 2.6 Gifts
🎀 If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive gift credit for the value of the approved return.
📬 Once the returned item is received and inspected, a gift certificate may be issued and sent to you.
🚚 3) Shipping Policy
🌍 We offer free worldwide shipping with tracking.
⏱ Estimated delivery time:
5–7 business days.
📦 Customers are responsible for return shipping costs unless the return is due to a valid warranty claim or an error made by Quantum OBD UK.
⚠️ Original shipping costs, if any, are non-refundable unless the return is due to our error or a confirmed defect.
📞 4) Contact Information
For warranty claims, returns, or refund inquiries, please contact us:
📧 Email:
info@quantumobd2.com
📱 Phone / WhatsApp:
+44 7888 177704
🌐 Website:
www.quantumobd2.com
✅ Quantum OBD UK – Professional automotive diagnostic solutions, worldwide support, and compatibility-first guidance.