Política de privacidad

🔐 Quantum OBD UK – Privacy Policy

🗓 Last Updated: 01.01.2024
🏢 Company: Quantum OBD2 Limited
🌐 Website: www.quantumobd2.com

This Privacy Policy explains how Quantum OBD UK collects, uses, stores, and protects your personal information when you visit our website, use our services, contact us, or make a purchase from www.quantumobd2.com.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. 📌 Information We Collect

We may collect personal information depending on how you interact with our website and services.

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment confirmation details
• Account information
• Customer support messages
• Products viewed, added to cart, or added to wishlist
• Technical information such as device, browser, IP address, and website usage data

1. 🛒 Information You Provide Directly

You may provide information directly when you:

• Place an order
• Create an account
• Contact customer support
• Fill in a contact form
• Request a quote
• Subscribe to updates
• Communicate with us by email, phone, or WhatsApp

We use this information to process orders, provide support, respond to inquiries, and deliver the services you request.

1. 🍪 Cookies and Website Usage Data

Like many websites, we use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your cart
• Improve website performance
• Understand how visitors use our website
• Support analytics and advertising functions
• Improve our products, services, and customer experience

You can choose to remove or block cookies through your browser settings. However, blocking cookies may affect some website features or prevent parts of the website from working correctly.

1. 🤝 Information from Third Parties

We may receive information from third-party service providers that help us operate our website and services.

These may include:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Analytics providers
• Advertising and marketing partners
• Customer support tools
• IT and hosting providers

Any information received from third parties will be handled in accordance with this Privacy Policy.

1. ⚙️ How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide customer support
• Send order updates and service messages
• Process returns, refunds, and exchanges
• Confirm compatibility and product suitability
• Improve our website and services
• Prevent fraud and protect our business
• Comply with legal obligations
• Send marketing communications where permitted
• Personalise your experience on our website

1. 📢 Marketing and Communication

We may use your contact information to send updates, offers, product information, or service-related messages.

You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send important non-promotional messages related to your orders, account, support requests, or legal obligations.

1. 🔒 Security and Fraud Prevention

We use your information to detect, prevent, and investigate fraudulent, illegal, or malicious activity.

If you create an account with us, you are responsible for keeping your login details secure. Please do not share your password or account access with anyone.

If you believe your account has been compromised, contact us immediately.

1. 📦 Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• Payment processors
• Shipping companies
• IT service providers
• Website hosting providers
• Shopify and related platform services
• Customer support providers
• Marketing and analytics partners
• Legal, regulatory, or fraud-prevention authorities where required

We do not sell your personal information for the purpose of directly trading customer data.

1. 🌍 International Users

If you access our website from outside the United Kingdom, please note that your information may be processed or stored in other countries.

Where required, we rely on recognised legal safeguards for international data transfers, including appropriate contractual protections.

1. 👶 Children’s Data

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

1. 📝 User Generated Content

If you post reviews, comments, or other public content on our website, that content may be visible to other users.

Please avoid sharing sensitive personal information in public areas of the website.

1. 🔗 Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, content, or accuracy of third-party websites. You should review their privacy policies before providing any personal information.

1. ⏳ Data Retention

We keep personal information only for as long as necessary to:

• Provide our services
• Maintain your account
• Complete orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our policies and agreements

Retention periods may vary depending on the type of information and the reason it was collected.

1. ✅ Your Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to receive a copy of your information
• Right to object to certain processing
• Right to withdraw consent where processing is based on consent
• Right to complain to a data protection authority

These rights may not apply in all circumstances and may be subject to legal limitations.

1. 📩 Exercising Your Rights

To exercise your privacy rights, please contact us using the contact details below.

We may need to verify your identity before responding to your request. This helps protect your information and prevent unauthorised access.

1. ⚠️ Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may have the right to contact your local data protection authority.

1. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or operational requirements.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

1. 📞 Contact Information

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

📧 Email:
info@quantumobd2.com

📱 Phone / WhatsApp:
+44 7888 177704

📍 Address:
Niddry Lodge, 51 Holland St, London W8 7JB, United Kingdom

🌐 Website:
www.quantumobd2.com

✅ Quantum OBD UK – Professional automotive diagnostic solutions, worldwide support, and secure customer communication.